Customer Care

Return & Refund Policy

Please read the information below before requesting a return, refund, cancellation, or exchange.

Key Information

30 days to return items
Refunds processed within 5 days after inspection
No restocking fees
Customer is responsible for return shipping

Return Process

If you have changed your mind and would like to return your item, please first email us at Info@TheiMarkofaFreeMind.co.uk.

Items must be unused, unwashed, and returned with all tags still attached. After receiving our confirmation, please pack the items in their original packaging.

You must send the items using a suitable shipping company that provides tracking. You are responsible for the items until they reach our warehouse, and you must cover the return shipping costs.

Refunds

When we receive the return package, we will inspect it. If the return is approved, your refund will be processed within 5 days using the original payment method.

Cancellations

If you have changed your mind and wish to cancel your order, please email us as soon as possible after placing the order.

If the order has not yet been shipped, we can cancel it.

Exchanges

We accept exchanges. If you need to exchange your order, please email us at Info@TheiMarkofaFreeMind.co.uk and we will help you with the procedure.

Defective or Incorrect Products

We apologise if your product was damaged during shipping or if you received the wrong item.

If this happens, please take photos of the problem and contact us as soon as possible. We will work to resolve the issue for you.